Regardless of the time of day, it’s common for Greg Fay to get an incoming call or text from a customer. The longtime owner of Greg Fay Insurance gives his cell phone to every client, which for some business owners might seem daunting since Greg’s company debuted in 2009 and has steadily grown.
“Insurance provides peace of mind,” Greg said. “When you have a question, need to file a claim, want to know if you should file a claim, or are uncertain about other issues, I think you should be able to have those questions answered without waiting.
“In Centerville alone, you can’t drive far without seeing an insurance agency,” Greg added. “Communication and personal attention are what differentiates one business from another. Customers want to know they are a priority, and attentive service is a valuable way to show they matter.”
Greg’s agency is bringing that approach to the residents of Englewood, Clayton, Union, and Clay Township with the recent acquisition of Englewood Insurance. Formerly owned by Walter Harrison and Jerry Getter, the agency has been a fixture in its community since 2007. The duo decided to retire, and Greg felt it was an ideal opportunity to expand his business by continuing the tradition established by Walter and Jerry.
“Upon learning about their plan to retire, we started to learn about each other to see it is was a mutually beneficial opportunity,” Greg explained. “We talked for six months and developed a friendship. We believe it will be a seamless transition, and we are excited about becoming a part of the Englewood community.”
Once the transaction was finalized, Greg and his team called each of Englewood Insurance’s 200 clients to introduce themselves. Greg has cultivated a growing and loyal client base in Centerville by his social media page that profiles local businesses, serves as a referral source between residents and businesses, recognizes hometown heroes, and spreads goodwill.
He is also the president of Optimist 2.0, a service organization that is part of the Centerville Noon Optimist Club, and his agency frequently hosts events that celebrate teachers, veterans, first responders, and other citizens in the community who are devoted to making a positive impact. He is implementing the same strategy in Englewood.
“People tend to do business with people who are genuine and show a sincere commitment to being an active part of their community. I know I feel that way about who I do business with,” said Greg, a veteran who served in the U.S. Army. “Small businesses thrive because of the residents in the community where they are located, so it’s essential to demonstrate a genuine interest in being active in that community.”
For more information, visit www.gregfayinsurance.com.